Privacy Policy – How 92bet Protects Your Data

1 Who We Are

92bet is an online sports betting and entertainment platform available at 92bet.bar, designed for adult users in Pakistan. When we refer to "92bet", "we", "us", or "our" in this policy, we mean the operator of the 92bet platform and its associated services, including the 92bet App.

This Privacy Policy applies to all users of 92bet — whether you are visiting the website without an account, a registered member, or a VIP user. By using the platform, you confirm that you have read and understood how we handle personal data as described in this document.

We take data privacy seriously. This policy is written to be clear and straightforward, not buried in legal jargon. If you have questions that this document doesn't answer, you can contact our support team directly.

2 What Data We Collect

We collect information in two main ways — information you give us directly, and information collected automatically as you use the platform.

Information you provide directly:

• Registration details: your full name, date of birth, email address, and mobile number when you create an account.
• Identity verification documents: a copy of your CNIC or other acceptable ID when verification is requested — for example, before processing a withdrawal.
• Payment information: your JazzCash account number, Easypaisa number, Raast ID, bank account details, or card details used for deposits and withdrawals in PKR.
• Support communications: messages, queries, and any attachments you send to our support team.
• Account preferences: settings and preferences you configure within your account dashboard.

Information collected automatically:

• Device and browser data: device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, features used, time spent on the platform, and betting or gaming activity.
• IP address and approximate location: used to detect unusual login activity and maintain platform security.
• Cookies and session data: see Section 5 for full details on how we use cookies.

3 How We Use Your Data

92bet uses your personal data only for legitimate purposes directly related to running the platform and serving you as a user. We do not use your data for purposes you would not reasonably expect.

• Account management: creating, maintaining, and securing your account; verifying your identity and age eligibility.
• Processing transactions: handling PKR deposits and withdrawals to and from your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, or card.
• Platform personalisation: remembering your preferences, displaying relevant sports markets such as cricket and PSL, and tailoring your experience on the Game Lobby.
• Customer support: responding to your queries, resolving account issues, and following up on withdrawal or deposit problems.
• Security and fraud prevention: detecting unusual activity, preventing multi-accounting, and protecting the platform from abuse.
• Responsible gaming: monitoring usage patterns that may indicate problematic gambling behaviour and applying self-exclusion or limit tools where relevant.
• Platform improvement: analysing how users navigate the platform to identify bugs, improve features, and develop new products.
• Communications: sending account notifications, security alerts, and — where you have opted in — promotional messages about bonuses or new features.

4 Payment & Transaction Data

All financial transactions on 92bet are conducted in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, relevant payment details are collected to process the transaction.

Payment data is handled with the highest level of care. Key points:

• Full card numbers and mobile wallet PINs are never stored on 92bet's servers. Payment processing is handled by secure third-party payment providers.
• We retain transaction records — including amounts, dates, and payment method identifiers — for accounting, fraud prevention, and anti-money laundering compliance purposes.
• If we are required to verify the source of funds for a large transaction, we may request supporting documentation. This is a standard anti-fraud measure and does not imply wrongdoing.
• Transaction data shared with payment processors is limited to what is strictly necessary to complete the transaction. We do not share your full financial profile with any payment partner.

5 Cookies & Tracking

92bet uses cookies and similar tracking technologies to make the platform work properly and to understand how users interact with it. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these without stopping use of the platform.
• Functional cookies: remember your preferences, such as your preferred language, display settings, and recently viewed sports markets.
• Analytics cookies: help us understand which pages are visited most, where users drop off, and how the platform can be improved. This data is aggregated and does not identify you individually.
• Security cookies: used to detect and prevent fraudulent logins, bot activity, and multi-account behaviour.

You can manage cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently. Note that essential cookies cannot be disabled without affecting core platform functionality.

6 Sharing Your Data

92bet does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or unrelated commercial organisations. Your data is shared only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processing providers receive only the payment data required to complete your PKR transaction.
• Identity verification providers: if third-party verification services are used to confirm your identity or age, relevant document data is shared securely with those providers for that purpose only.
• Platform infrastructure providers: hosting, cloud storage, and security service providers who process data on our behalf under strict data processing agreements.
• Legal obligations: we may disclose data if required to do so by a court order, legal process, or applicable law. We will disclose only the minimum information necessary and, where legally permitted, will inform affected users.
• Fraud and security investigations: where there is credible evidence of fraud, money laundering, or abuse of the platform, relevant data may be shared with appropriate bodies conducting an investigation.

All third-party service providers who process data on behalf of 92bet are required to handle that data securely, use it only for the stated purpose, and comply with applicable data protection requirements.

7 Data Security

Protecting the personal data of our users is a core responsibility at 92bet. We apply a range of technical and organisational measures to keep your information safe.

• Encryption: all data transmitted between your device and our servers is encrypted using TLS. Sensitive stored data, including passwords and financial identifiers, is encrypted at rest.
• Access controls: access to personal data within 92bet is strictly limited to staff who require it to perform their role. All internal access is logged and audited.
• Intrusion detection: we run continuous monitoring to detect and respond to unusual access patterns, potential data breaches, or unauthorised activity.
• Secure password storage: passwords are never stored in plain text. We use strong hashing algorithms to store password data.
• Two-factor security options: users are encouraged to enable additional login security through account settings.

In the event of a data breach that affects your personal information, we will take immediate steps to contain the breach, assess the impact, and notify affected users as soon as reasonably practicable.

8 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal and operational obligations. Specific retention principles:

• Active accounts: personal and transaction data is retained for the duration of your account's existence on the platform.
• Closed accounts: following account closure, we retain certain records — including transaction history and identity verification data — for a minimum period required for anti-money laundering compliance and legal purposes.
• Support communications: correspondence with our support team is retained for a reasonable period to enable follow-up and dispute resolution.
• Marketing data: if you have opted out of marketing, we retain a record of your opt-out to ensure we do not contact you again unless you re-subscribe.
• Anonymised analytics: aggregated, non-identifiable analytics data may be retained indefinitely for platform improvement purposes.

When data is no longer required and the retention period has elapsed, it is securely deleted or irreversibly anonymised.

9 Your Rights

As a user of 92bet, you have meaningful rights over your personal data. We respect these rights and will respond to valid requests promptly. Your rights include:

To exercise any of these rights, contact our support team through your account dashboard or at the email listed in the footer. We will respond within a reasonable timeframe. Identity verification may be required before we action a data request, to ensure we are responding to the correct person.

10 Children & Minors

92bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If a user is found to be underage, their account will be closed immediately, all collected data will be deleted, and any funds will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered on 92bet, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

We encourage parents and guardians to use parental control software to restrict access to betting and gaming websites on shared or family devices.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify registered users — for example, through an in-app notification or email.

Continuing to use 92bet after a policy update indicates your acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and contact support to request account closure.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being handled, please get in touch with us. Our support team is available to help.

You can reach us through the support section of your account dashboard, or via the contact details below:

For responsible gaming support, account limits, or self-exclusion requests, please visit our Responsible Gaming page for dedicated guidance.